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Project Description

The 4-year Framework Contract Provision of Training and Support Services for the Commission’s Directorate-General for Humanitarian Aid (ECHO) financed by the European Commission – Directorate for Humanitarian Aid and Civil Protection (DG ECHO) aims to support DG ECHO partners in preparing and implementing projects and programmes by facilitating the correct and timely application of the Framework Partnership Agreement 2014 (FPA 2014) financial and contractual rules and procedures, as well accountability principles and best practices in Humanitarian Aid.

The action, managed by punto.sud (leading agency) in partnership with MDF Training & Consultancy Brussels (B), Istituto Studi Politica Internationale – ISPI (I) and Particip GmbH (D), enables punto.sud to develop a comprehensive set of tools which virtually cover all the phases of the project cycle, from the inception period (planning & design) to the end of the Action (reporting, monitoring and evaluation). At the same time the project gave the opportunity to set up a permanent helpdesk: a working group at disposal of partners,  to deliver, via e-mail and skype, support on humanitarian issues.

The project is divided in different components:

  • Training: design and delivering of courses based on Framework Partnership Agreement 2014 (FPA 2014) with regard of partnership rules, project cycle and procedures. The target groups of these trainings are: ECHO HQ staff and technical experts, ECHO partners (INGOs, UN agencies, International Organisations) and other potential partners directly involved in humanitarian aid. Objective of these courses is that participants acquire a good knowledge of the procedures, know how to apply them correctly in their daily work and have a better mutual knowledge of each other’s roles and responsibilities. Up to December 2015,  150 training sessions have been delivered (in English, Spanish and French) for the benefit of 3.200 participants coming from around 200 Organisations (INGOs, UN, IO, local CSOs):

Europe: Brussels, Paris, London, Bonn, Madrid, Copenhagen, Milan, Wien, Dublin

Middle East: Amman, Jerusalem, Beirut

Latin America: Port Au Prince, S. Domingo, Managua, Bogotá, Quito

Asia: Bangkok, New Delhi, Islamabad, Dhaka, Gazientep, Yangon

Africa: Nairobi, Niamey, Dakar, Khartoum, Kinshasa, Ndjamena, Addis Ababa

  • Interactive learning tools: a distance learning programme was launched in 2010 in the previous Framework Contract (1st phase). Under this 2nd phase, up to December 2015, four new distance-learning courses have been developed and uploaded on the dedicated DOCEBO learning platform. The distance learning program uses a variety of tools and methods that allow both lectures modules and more interactive sessions, where participants can test their knowledge or open discussion for a on specific issues where they face particular difficulties or challenges (see ECHO e-learning calendar here).
  • Helpdesk website (see here): a dedicated website for self-learning targeting ECHO’s partners has been developed to contribute to a better understanding of ECHO rules and procedures and to enhance efficiency and effectiveness in the delivery and support of humanitarian aid. The added value of the helpdesk website is its organisation per topic, regardless the source of the information provided (legal framework, guidelines, fact sheets, FAQ, policy documents, etc.), to allow complete understanding of a specific issue without the need to browse all available documentation. To better tailor the helpdesk support to the different types of ECHO partner, the website now offers two new repositories providing appropriate guidance to UN and IO staff involved in humanitarian aid Actions funded by ECHO through the new Indirect Management Delegation Agreements.
  • DG ECHO Visibility website (see here): a dedicated website on DG ECHO visibility and communicationhas been designed, developed and published. This website allow the partner organisations to easy access examples and good practices for the implementation of the contract’s obligations in the field of visibility and communication. Besides the complete maintenance and updating of the Visibility website, punto.sud is in charge of identifying, collecting and publishing material from partner organisations through regular consultations of partners’ websites and proactive contacts directly to partner organisations.
  • Helpdesk support: the helpdesk provides day-to-day support to DG ECHO Partners’ staff in HQs and in the field, replying to questions related to administrative, legal, financial and procedural aspects of the partnership and the management of DG ECHO financed actions.

The main project activities are:

  • Analysis and elaboration of materials;
  • Design and delivery of training sessions (classroom);
  • Design and delivery of training in Distance Learning courses;
  • Design and maintenance of Helpdesk Website;
  • Constant up-dating of materials;
  • Helpdesk service;
  • Development and maintenance of DG ECHO Visibility website;
  • Newsletters preparation and delivery;
  • Participation to the yearly ECHO and partners conferences.

Multi-media Links

Project Website

DG ECHO partners’ website
DG ECHO partners’ visibility website
DG ECHO Food Assistance website

Project Leaflet

Project Leaflet

Project Details

Title   Provision of Training and Support Services for the Commission’s Directorate-General for Humanitarian Aid (ECHO)

Country   worldwide

Donor   European Commission – Directorate for Humanitarian Aid and Civil Protection (DG ECHO)

Budget Line   Framework Contract 2013/S 056-091086

Reference Number   ECHO/C1/FRA/2013/03

Sectors   good donorship, civil society, humanitarian aid, learning & training, support to INGOs, support to local NGOs, advocacy

Resource Partners

  • MDF Training & Consultancy Belgium (B)
  • ISPI – Istituto Studi Politica Internazionale (I)
  • Particip GmbH (D)

Overall project value   around EUR 4.000.000

Proportion carried out by punto.sud   91%

% of donor’s funding   100%

Dates (start/end)   September 13 – September 17


  • 3.200 humanitarian aid workers trained up to December 2015
  • 217 international NGOs, International Organisations and UN agencies supported
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