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Project Description

The 5-year framework contract (2008-2013) financed by the European Commission – Directorate for Humanitarian Aid and Civil Protection (DG ECHO) aimed to support DG-ECHO partners in preparing and implementing projects and programmes by facilitating the correct and timely application of the Framework Partnership Agreement (FPA) 2008 financial and contractual rules and procedures, as well accountability principles and best practices in Humanitarian Aid.

The action, managed by punto.sud (leading agency) in partnership with MDF Training & Consultancy Brussels (B) and Istituto Studi Politica Internationale – ISPI (I), enabled punto.sud to develop a comprehensive set of tools which virtually cover all the phases of the project cycle, from the inception period (planning & design) to the end of the project (reporting, monitoring and evaluation). At the same time the project gave the opportunity to set up a permanent helpdesk: a working group at disposal of partners, to deliver suppor, via email, on humanitarian issues.

The project is divided in different components:

    1. Training: design and delivering of courses based on FPA 2008 with regard of partnership rules, project cycle and procedures. The target groups of these trainings are: DG ECHO HQ staff and technical experts, DG ECHO partners (INGOs, UN Agencies, International Organisations) and other potential partners directly involved in humanitarian aid. Objective of these courses is that participants acquire a good knowledge of the procedures, know how to apply them correctly in their daily work and have a better mutual knowledge of each other’s roles and responsibilities. 293 training sessions were delivered (in English, Spanish and French) for the benefit of more than 5.000 participants coming from around 400 Organisations (INGOs, UN, IO, local CSOs):
      • Europe: Brussels, Paris, London, Bonn, Berlin, Madrid, Geneva, Warsaw, Copenhagen, Wien, Milan, Oxford, Lyon, Rome;
      • Middle East: Amman, Jerusalem, Gaza;
      • Latin America: Port Au Prince, S. Domingo, Managua, Bogotá, Quito;
      • Africa: Nairobi, Harare, Niamey, Dakar, Ouagadougou, Khartoum, Goma, Kinshasa, Bujumbura, Ndjamena;
      • Asia: Bangkok, Kathmandu, New Delhi, Kabul, Islamabad.
    2. Interactive learning tools: a distance learning programme was launched in 2010 and 12 distance-learning courses were developed and uploaded on the dedicated DOCEBO learning platform. The distance learning program uses a variety of tools and methods that allow both lectures modules and more interactive sessions, where participants can test their knowledge or open discussion for a on specific issues where they face particular difficulties or challenges. Courses are subject to several repetitions and ensure the tutoring and monitoring of a qualified teacher.  2.877 persons completed courses. In addition, several webinars in English, French and Spanish have been developed and delivered. A webinar is similar to a classical training but is done via internet, in an interactive and virtual class with an online trainer. While sitting at their own computers, participants were connected to the training session via internet, listen to the lessons using the computer speakers and interacted with the trainer through a chat. DG ECHO Webinars covered specific issues regarding the FPA rules and procedures.
    3. Helpdesk website (see here the old helpdesk website): a dedicated website for self-learning targeting DG ECHO’s partners has been developed to explain the main rules and procedures of project management under the FPA and FAFA, to contribute to a better understanding of DG ECHO rules and procedures and to enhance efficiency and effectiveness in the delivery and support of humanitarian aid. The added value of the helpdesk website is its organisation per topic, regardless the source of the information provided (legal framework, guidelines, fact sheets, FAQ, policy documents, etc.), to allow complete understanding of a specific issue without the need to browse all available documentation.
    4. Helpdesk support: the helpdesk provided day-to-day support to DG ECHO Partners’ staff in HQs and in the field, replying to questions related to administrative, legal, financial and procedural aspects of the partnership and the management of DG ECHO financed actions.
 The main project activities are:
  • Analysis and elaboration of materials;
  • Design and delivery of training sessions (classroom);
  • Design and delivery of training in Distance Learning courses;
  • Design and maintenance of Helpdesk Website;
  • Constant up-dating of materials;
  • Helpdesk service;
  • Newsletters preparation and delivery;
  • Participation to the yearly ECHO and partners conferences.

This project continues in the follow-up phase with a new framework contract signed with DG ECHO, covering the period 2013 -2017 and new helpdesk services (see here).


Project Website

Old DG-ECHO Partners’ Website

Project Details

Title   Framework service contract to provide training and support services for the Commission’s Directorate-General for Humanitarian Aid

Country   worldwide

Donor   European Commission – Directorate for Humanitarian Aid and Civil Protection (DG ECHO)

Budget Line   Framework Contract 2008/S 72-096234

Reference Number   ECHO/B2-01/ECHO-TRAINING

Sectors   good donorship, civil society, humanitarian aid, learning & training, support to INGOs, support to local NGOs, advocacy

Resource Partners

  • MDF Training & Consultancy Brussels (B)
  • ISPI – Istituto Studi Politica Internazionale (I)

Overall project value   EUR 3.668.505

Proportion carried out by punto.sud   91%

% of donor’s funding   100%

Dates (start/end)   September 08 – September 13


  • more than 5.000 humanitarian aid workers trained
  • around 400 organisations (INGOs, UN, IO, local CSOs) supported:
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