Supply of training and support Services to the Directorate-General for European Civil Protection and Humanitarian Aid Operations (DG ECHO)

This service contract has been requested by the Directorate General for Civil Protection and Humanitarian Aid Operations (DG ECHO) to provide training and support services to its staff and to its Partners’ Organisations staff.
PuntoSud is acting as HumaniTrain consortium leader and as main expert the EU Humanitarian Partnership Certificate 2021-2027, the FFPAs, the FAFA and other relevant DG ECHO rules and procedures. Instituto de estudios sobre Conflictos y Accion Humanitaria (IECAH) and Groupe Urgence Rehabilitation Developpement (Groupe URD) add their specific knowledge and expertise on thematic policies related to the Humanitarian Aid Sector. Lattanzio KIBS (Lattanzio KIBS) is specialized in management of digital learning programmes and Learning Management System, including the EU Academy platform.

Thanks to their different experiences and skills, this group of organisation is providing a wide spectrum of support services, in English, French and Spanish, through a variety of tools, which include:

1. Classroom training: designed and delivered for DG ECHO Partners and staff in an online virtual modality and when requested, face-to-face, in Europe and the field. They focus on EU Humanitarian Partnerships with regard of partnership rules, project cycle and procedures and on DG ECHO thematic policies. Objective of these courses is that participants (DG ECHO and implementing agencies staff) acquire a good knowledge of the policies and procedures, know how to apply them correctly in their daily work and have a better mutual knowledge of each other’s roles and responsibilities. All the classroom training material is constantly reviewed and updated, taking into account eventual new rules or guidelines issued by DG ECHO, the evaluation reports provided by trainers and participants, the latest developments in the adult training methodologies.
2. eLearning modules: designed and accessible online (in English, French and Spanish), to provide information and insights on specific topics at participants’ pace. They are designed using a variety of tools and methods that allow engaging lectures (videos, interviews, checklists, etc.) and more interactive sessions (knowledge tests, scenarios, discussion panels, etc.). eLearning modules are constantly reviewed and updated, taking into account eventual new rules or guidelines issued by DG ECHO, the evaluation reports provided by participants
3. Webinars: provide swift information and updates to the target audience about novelties and specific requirements.
4. Workshops and seminars: designed and delivered face-to-face, for experienced practitioners of DG ECHO Partners and staff, in Europe and in the field, to allow deeper interaction and exchange of ideas.
5. Helpdesk website: a dedicated website for self-learning targeting ECHO’s partners has been developed to explain the main rules and procedures of project management. The added value of the helpdesk website is its organisation per topic, regardless the source of the information provided (legal framework, guidelines, fact sheets, FAQ, policy documents, etc.), to allow complete understanding of a specific issue without the need to browse all available documentation. The content of the Helpdesk website is constantly enriched with new documentation and supporting tools, as soon as they become available.
6. Helpdesk mail service: through this email, PuntoSud provides day-to-day support to DG ECHO Partners’ staff, replying to questions related to administrative, legal, financial and procedural aspects in the management of DG ECHO-funded projects.