Archive for: Hungary

Training and helpdesk support services to the CSO/LA working with EuropeAid funds

Helpdesk Platform and Support to NSA/LA in Development Sector

Over a period of two years, the project sought to improve access to information, methods and best practices on EuropeAid grant contractual obligations to Non-State Actors and Local Authorities in NMS, thereby helping them to strengthen and broaden their international cooperation capacity.

In January 2009, the European Commission – DG EuropeAid funded-project entitled Helpdesk platform and support to New Member State (NMS) Non State Actors/Local Authorities in the Development Sector was launched by PuntoSud together with its four implementing partners (FoRS – Czech Forum for Development Co-operation from Czech Republic, AID 24 – Hungarian Baptist Aid from Hungary, Apel Service from Romania and People in Peril Association from Slovakia) and two Associates (Caritas Polska from Poland and Support to Life from Turkey).

Over a period of two years, the project sought to improve access to information, methods and best practices on EuropeAid grant contractual obligations to Non-State Actors and Local Authorities in NMS, thereby helping them to strengthen and broaden their international cooperation capacity. At the core of this effort were three main activities, or tools: a helpdesk, a website and a series of training sessions. These tools could provide needed support for organizations in Eastern Europe, as well as in other countries, working with DG EuropeAid.

Indeed, a preliminary needs analysis carried out by PuntoSud revealed that organizations throughout the EU – including, but not limited to, NMS – need assistance in planning and managing EC, and more specifically, EuropeAid projects.

In an attempt to address the needs and tackle the difficulties facing organizations throughout the EU, with a focus on NMS, the project designed the three tools for support and capacity building mentioned above. These tools are meant to be complementary and act as synergetic elements of a broader effort, as expressed in the specific objective: “Access to information, methods and best practices on AIDCO programmes contractual obligations guaranteed to New Member States NSA/AL wishing to strengthen and enlarge their cooperation.”

Each of the tools contributes to the project’s objective in its own way, providing for the different needs of users. The helpdesk offers day-to-day support to all organizations working with EuropeAid, both at headquarters and field level, by replying to queries on administrative, legal, financial and procedural aspects of preparing and managing EuropeAid-financed actions.
Secondly, the website contains information on upcoming trainings, downloadable documents, access to the manual “Il Trenino” and information related to all stages of the project cycle. Lastly, the training sessions are aimed at capacity building mainly in NMS, with a focus on EuropeAid funding modalities and project management.

Project main results
Two components formed the project development plan.
The first and main component included the establishment of the Helpdesk-platform and the running of the networking activities. Its main outcomes can be summarised as follows:

  • A dedicated helpdesk website devoted to facilitate the planning and management of AIDCO projects established for the entire life time of the project and after.
  • An helpdesk service created to support NMS organisations/platforms with a working team daily available to answer to questions, requests for models or advice to better deal with the design/management of EC funded development projects.
  • A comprehensive manual on administrative and contractual obligations of EC funded development projects (the Trenino– last updating September 2011) produced and shared among all interested organisations, decreasing the risk of misunderstanding of rules and procedures.

The second component guaranteed a specific capacity building action envisaged for the staff of NMS organisations. Its outcomes are the following:

  • 9 training sessions delivered in partners countries and in Italy;
  • 12 specific projects run by NMS organisations screened, supported and monitored (hands-on);
  • Helpdesk platform and networking.

Main project activities
Component – Helpdesk

  • Design, preparation and tool development for the website specialised in AIDCO-programme support;
  • Establishment of a permanent PuntoSud team for delivering the day to day support to target organisations;
  • Preparation and distribution of the “Trenino” guidelines for AIDCO programmes;
  • Launch and promotion of the website & helpdesk services.

Component – Capacity building

  • Organisation and delivery of 9 training/workshops for NMS organisations;
  • Hands-on delivery to 12 projects submitted/implemented/concluded by NMS organisations.


Hungary, Italy, Romania, Slovakia, Turkey

European Commission – DG EuropeAid


  • NSA/LA from NMS

386.045 EUR

2009 – 2011


Capacity building and professional training, Civil society

4 Quality Education


15 consorzi finanziati

5555 EURO

15 consorzi finanziati

5555 EURO

15 consorzi finanziati

5555 EURO

  • €100.000

    valore progetto

  • 125

    alunni della scuola primaria

  • 250


  • 20



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Civil society and human rights in Eswatini

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NOPLANETB EU: small actions for big impacts on climate change

NOPLANETB – There isn’t a PLANet B! Win-win strategies and small actions for big impacts on climate change

NOPLANETB is a program designed to promote the spread of sustainable lifestyles through the financial support of the best communication, awareness and advocacy initiatives aimed at fighting climate change and promoted by small and medium-sized civil society organizations, which benefit from a path of capacity building to enhance their skills and consolidate and / or expand their network.

NOPLANETB is an advocacy and campaigning project, co-financed by the European Union as part of the Development Education and Awareness Raising (DEAR) Program, which aims to support and encourage the involvement, participation and commitment of citizens on the issue of environmental sustainability, in relation to global development. The project aims to create a conducive environment around the concept that “there is no PLANET B”, in which small and medium-sized civil society organizations carry out effective actions within a shared common framework, aimed at increasing the effectiveness and relevance of the intervention, favouring the creation and consolidation of networks, at national and international level.
Small and medium-sized civil society organizations represent the main target of the project, as they can play a fundamental role in promoting a change in people’s habits and behaviours to spread more sustainable lifestyles at local level. The small actions, which insist on a territory, are in fact able to produce benefits for their community and to put pressure on the higher levels of governance to institutionalize good practices and propose innovative solutions, with a bottom-up approach. Civil society organizations are therefore able to connect and liaise with the different components of civil society, in the perspective of a real transition towards more sustainable lifestyles.

The project aims at impacting on three different levels:

The third parties (around 90 CSOs) represent the direct target group of this project. The project identifies three different incentives: funds, knowledge and contacts. Therefore, the project is built around three main components:

  • Local level: civil society organizations have carried out small actions involving citizens and local communities, in collaboration with local institutions, with the aim of changing citizens and decision-makers’ behaviours;
  • National level: collaboration is activated between the civil society organizations involved and other key stakeholders within their own country;
  • At pan-European level: civil society organizations in collaboration with NOPLANETB partners have intervened at the European level with coordinated actions and with a coherent approach in the six countries of the network.

In order to produce this impact, NOPLANETB has identified three main components:

    • Financial support: a regranting model aimed at civil society organizations of the 6 European countries of the network, for the implementation of effective projects that contribute to the shared project priorities.
    • Development of skills / knowledge sharing: a path to accompany the organizations benefiting from financial support with the aim of strengthening their thematic and managerial skills during the design, development and implementation of their projects.
    • Strengthening networking opportunities: building a network that enhances social capital, identifies areas of collaboration, detects new ideas and optimizes costs. Contacts and experience sharing are key factors to create multiplier effects and maximize the impact of the proposed actions.

Our activities

    • Financial support for selected small and medium-sized civil society organizations in the six partner countries;
    • Set up of a helpdesk to support the selected CSOs in their projects’ design and management;
    • Definition and delivery of a capacity building program;
    • Creation of the communication strategy of the project, linked to the development and dissemination of its brand;
    • Organization of meetings and events, including the final conference, with the involvement of local authorities to identify possible synergies.


Germany, Hungary, Italy, Portugal, Romania, Spain



  • 500.000 European citizens
  • 90 small-medium European civil society organisations
  • Local Governments

EUR 4.569.531

2017 – 2021


Advocacy/Awareness raising/Comunication, Civil society, Environment/Fight against climate change, Granting and Sub-granting, Sustainable development

SDGs Sustainable cities and communities SDGs Climate Action


  • € 4.569.531

    project budget

  • 500.000

    european citizens

  • 90



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