HELPDESK

The punto.sud helpdesk is a working group specifically designed in order to support partners in their work on the field. The helpdesk is intended to provide to all the partner staff a full relief and case by case support aimed to: fulfil Headquarter main obligations, accomplish Desk managerial tasks and facilitate key-staff work on the field.
The objective is to perform an on-going check on the quality of the operations in terms of donor compliance (PCM approach, procedures and reporting). The punto.sud helpdesk has followed an in-deep analysis on the main criticalities faced by partners such as procurement, internal procedures, report completeness, project design requirements, audit, project monitoring and evaluation.
The punto.sud Helpdesk, at present, is active with a highly-experienced équipe of punto.sud experts plus an additional roster of freelance; the helpdesk services target both donor agencies (e.g. DG ECHO and the Italian Civil Protection) and implementing agencies (manly NGOs).
In brief the punto.sud helpdesk can work on different levels, depending on the partner's requests and specifities:

• Development and updating of information, examples, training, standard documents and tips targeting partners with the purpose to comply with MAE or EC regulations or ECHO procedures or other donors' regulation.
• Provision of ad-hoc responses to partner requests (queries, documents/tools, ad hoc immediate counselling).
• Screening of narrative and financial reports. This activity is designed to produce an overall pre-check of these reports before their submission to the donor. The screening permits also a significant feedback on possible project's weakness in terms of correct application of donor-requirements.
• Provision of ad hoc consultancy services such as tailored-made trainings, checks and development of internal procedures, monitoring and evaluation of operations, hands on input activities.
• Development and updating of dedicated punto.sud-helpdesk website.

If you need more information or you are interested in organising a punto.sud helpdesk for your organisation, please contact:
Mr. Davide Martina
E-mail: helpdesk@puntosud.org